Empower our employees around the globe to do their best work

The People Team at Flexport is a strategic partner in driving business success through our most important asset—our people. We strive to deliver talent strategy, leadership development, and exceptional employee experiences that enable teams to thrive. Guided by our values, we empower our internal clients, build for the long term, act with an entrepreneurial spirit, and simplify complexity to create scalable, high-impact solutions. Above all, we win as a team—collaborating across the organization to help our people grow and perform at their best.

The opportunity:

We're seeking a Human Resources Manager who will serve as the primary HR contract of the Vietnam and Cambodia business team, acting as the location liaison between the local market and the global and regional People team. The role combines strategic HR support with hands-on operations duties, supporting organizational change and employee engagement initiatives.

You will:

Primary HR contact for local business team

• Be the first point of contact for HR Operations inquiries from local based leaders and employees.
• Collaborate with the regional People solutions team, Payroll team, People Business Partner team and Recruiting team to deliver remote, standardized HR service with a local touch.
• Proactively understand business needs and translate them into practical HR solutions.

HR Operations

• Manage end-to-end HR operations process in local, including new hires welcome, transfer, and separations.
• Oversee all wet-sign contract/files processing, documentation, and archiving in accordance with local laws and company policy.
• Manage employee Visa and Mobility.
• Partner with the People solutions team to coordinate on boarding for new hires, ensuring a smooth and engaging experience.

Recruitment Support

• Partner with recruiters who are seated remotely on local recruitment activities as needed (e.g. phone call, screening, coordinating onsite interviews) to meet market-specific hiring needs.
• Provide input on local market trends
• Partner with external service providers when required and ensure compliant contracting.

Compliance, Labor Law & Policy Adherence

• Stay up-to-date with Vietnamese labor laws and regulations; interpret and apply them to HR processes.
• Ensure all HR practices comply with local regulations.
• Maintain and update internal HR policies to reflect changes in law and market practices.

Employee Relations and Talent Management

• Drive and handle employee relations including conduct conversation, investigations, mediate and resolve employee conflicts, promoting a positive and respectful work environment
• Coach and advise managers on complex employee relations issues across multiple business units
• Support performance management processes

HR Analytics & Other Tasks

• Analyze HR metrics to provide data-driven recommendations to leadership
• Compensation/benefits analysis
• Facilitate exit interviews and analyze turnover trends
• Streamline and improve HR processes and workflows
• Other tasks being assigned by the Company.

You should have:

• Bachelor's degree in Human Resources, Business Administration, or related field
• 6-8 years of HR Operations, generalist and related experience in MNC, preferably in multi-site environments
• Working experience with a Cambodian company is a PLUS.
• Uphold the highest standards of integrity and discretion in handling all HR matters.
• Strong knowledge of employment laws, HR operations and good understanding of recruiting processes.
• Excellent communication and listening skills, with the ability to take feedback constructively.
• Familiarity with HR systems, particularly Workday, is preferred.
• Excellent English and Vietnamese including written and verbal communication.
• Open minded, confident, strong adaptive on change management.
• Demonstrated ability to lead in a fast-paced, growth-oriented environment with strong HR expertise, especially with multinational teams.
• Proficient in navigating and managing change effectively, experienced in managing complex employee relations matters.
• Be comfortable challenging ideas and holding space for other perspectives to be heard.
• Strong logical approach to resolving complex issues and adept at fostering resilience.
• Committed to maintaining a high degree of personal integrity and confidentiality.