Senior Implementation Manager
Guild
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
If you are an Internal Candidate, please apply via our Internal Job Board.
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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
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Guild is hiring a Senior Implementation Manager, Learning Partners to lead a team overseeing the scoping and design of end-to-end Learning Partner implementations that achieve best-in-class outcomes for Members, Learning Partners, and Guild. With vital project and change management expertise, a track record of implementing process and system enhancements, and adeptness in orchestrating cross-functional efforts, this role ensures that Learning Partner engagements alignment with marketplace guidance and best practices while streamlining and transforming critical internal and external workflows. As a people manager, you will lead a high performing team by managing workforce planning, recruiting, on-boarding, on-going training, performance management and career development.
Responsibilities
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Design and integrate new processes or workflows into Learning Partner implementation frameworks
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Oversee an implementation team responsible for scoping and designing Learning Partner implementations, optimizing for Learning Partner and Member experiences while ensuring the successful execution of critical benefit administration workflows.
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Design, recommend, and execute on process innovations that drive key business outcomes toward more scalable implementations and/or error reductions.
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Serve as first point of escalation of implementation issues or concerns, supporting the team in identifying on-menu solutions and/or escalating complex issues to cross-functional leadership for strategic decision-making.
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Support cross-functional issue or solution exploration as an internal subject matter expert on end-to-end Learning Partner concepts such as data exchange, member experience, process optimization, etc.
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Manage a high-performing, engaged team, including leading on workforce management, recruiting, on-boarding, on-going training, performance management and career development.
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Foster a culture of accountability, collaboration, inquisition, and continuous process improvement within the team.
Preferred Qualifications
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7+ years of relevant professional experience, ideally in implementation management, operations, program management, or similar functions.
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1+ year of people management experience, including responsibility for hiring, performance management, and career development.
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Experience leading external or member-facing teams that engage with partners, clients, or customers on technical and operational initiatives.
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Proven track record of managing end-to-end implementations or large-scale process rollouts that involve multiple stakeholders and systems.
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Background in higher education, workforce development, or edtech (preferred), with understanding of learning ecosystem design, partner integration, or education benefit administration.
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Demonstrated success orchestrating cross-functional collaboration across operations, product, engineering, and external partners.
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Experience implementing process or system enhancements that improve scalability, efficiency, or accuracy in complex workflows.
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Strong project management expertise, including scoping, risk management, stakeholder alignment, and change management.
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $138,000 - $168,400 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
Posting Date: October 28, 2025
*This role will stay open for a minimum of 3 days.
Guild is America’s leading talent development company, partnering with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent — enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms overlooked talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
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