Service Desk Associate (In Office)
Guild
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
If you are an Internal Candidate, please apply via our Internal Job Board.
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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
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Guild is hiring a Service Desk Associate to be a member of a team that provides Tier 1 technical support. You will assist in resolving technical issues, supporting core SaaS tools, and maintaining Guild’s technical systems. This in-office role is based in our Denver, CO office.
Responsibilities
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Provide Tier 1 technical support to end-users via slack, phone, email, and in-person interactions.
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Support end-user devices and peripherals by diagnosing and resolving hardware, software, and network issues, as well as managing the full hardware lifecycle including setup, imaging, deployment, decommissioning, and inventory tracking.
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Manage and resolve support tickets within established SLAs, ensuring timely and effective resolution of technical issues
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Maintain IT documentation and contribute to internal knowledge resources, including system guides, procedures, FAQs, and end-user training materials.
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Assist with user identity and access management, including password resets and permissions.
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Partner with cross-functional teams to ensure successful onboarding, offboarding, and department transfers by accurately provisioning and deprovisioning tools, tracking access changes, supporting audits and compliance initiatives, and assisting with in-office technology projects.
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Provide live technical support for large company meetings, town halls, all-hands, and hybrid events, including setup and troubleshooting of AV equipment, Zoom Rooms, and other collaboration technologies.
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Collaborate with IT team members to enhance service delivery by identifying recurring issues, implementing process improvements, and promoting security best practices such as endpoint protection, MFA, compliance requirements, and system patching.
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Participate in an after-hours and weekend on-call rotation to provide timely Tier 1 support for critical system and end-user issues.
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Provide guidance and training to users on IT best practices and tools.
Experience
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1–3 years of experience in an IT helpdesk or technical support role, providing in-person and remote end-user support with a strong track record of customer service and effective collaboration across technical and non-technical teams.
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Highly proficient in supporting end users on macOS and Windows, with a strong emphasis on clear communication, empathetic troubleshooting, and ensuring a positive employee technology experience.
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Experience with Jamf Pro, Intune, Okta, Google Workspace, Zoom, Atlassian Cloud products (Jira, JSM, Confluence), asset management platforms (e.g., Oomnitza), and people management systems (e.g., Workday).
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $60,000 - $70,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
Posting Date - 11.10.25:
*This role will stay open for a minimum of 3 days.
Guild is America’s leading talent development company, partnering with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent — enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms overlooked talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.