Ready to be a Titan?

As the Senior Facilities Specialist, you will take end-to-end ownership of facilities operations for ServiceTitan’s Armenia office. This is a high-impact, high-autonomy role: you will own the “how” of keeping our workspace running at its best, with an Associate Facilities team member supporting on execution. The ideal candidate is a seasoned facilities professional with a strong ownership mindset, sharp analytical skills, and the ability to manage complex vendor relationships and large-scale projects independently. You should be comfortable driving change, holding stakeholders accountable, and serving as a trusted partner to leadership.

What you’ll do:

• Facilities Operations & Space Management — Own the daily operations of the Armenia office, including space planning, workspace setup, office relocations, WFH/WFO team distribution, and building infrastructure (HVAC, electrical, plumbing, cleaning, security, parking). Ensure all workspace needs are met to promote productivity and comfort.

• Health, Safety & Emergency Response — Ensure full compliance with health and safety regulations through regular audits and updated protocols. Develop and maintain emergency response plans, conduct drills, organize first aid training, and act as the primary point of contact during facility emergencies.

• Vendor & Stakeholder Management — Manage outsourced vendors, landlords, maintenance providers, and service contractors. Negotiate contracts, monitor SLAs, and ensure cost-effectiveness across the full vendor lifecycle.

• Project Execution & Procurement — Handle facilities projects end-to-end: inventory management, gap analysis, needs assessment, procurement, contract negotiation, vendor accounting, and delivery.

• Budget, Data & Process Improvement — Manage facilities budgets, track inventory, and analyze operational data to drive data-driven decisions. Champion process improvements, including automation and scalable tools, to increase efficiency across the function.

What you’ll bring:

• Proven experience managing facilities for large-scale offices, with the ability to scale operations as the site grows.

• 3–4 years of experience in facilities management, office operations, or a related field.

• In-depth knowledge of facility maintenance (HVAC, electrical, plumbing, safety protocols) and local compliance regulations.

• Strong vendor management skills, including contract negotiation, SLA monitoring, and stakeholder accountability. Primary vendors will be Armenian-based.

• Analytical and financial rigor for budgeting, inventory tracking, order planning, and contract management.

• Ownership mindset — ability to operate as the single accountable owner of the facilities scope with minimal day-to-day oversight from leadership.

• Demonstrated interest in process improvement, automation, AI tools, and managing multiple large projects simultaneously.

• Proficiency in emergency response and crisis management procedures.

• Strong communication and influence skills — comfortable pushing vendors and cross-functional partners toward results.

• Proficiency in Google Workspace (Sheets, Docs, Forms, Slides, Calendar).

• Fluency in Armenian and English.

• Flexibility to work late shifts (up to 9 PM) based on operational needs.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.