Ready to Be a Titan?

At ServiceTitan, we make a huge impact on thousands of companies in the U.S. and abroad, enabling them to be more efficient and effective at running their business. Our platform is a market leader, featuring Machine Learning and AI-driven scheduling and dispatch automation that are light-years ahead of the competition. We are a quality-minded organization that uses the most modern tools on the .NET platform, loves to solve complex problems, and embraces learning, exploration, and growth. If you share these values, we'd love to talk to you!

We are seeking a high-impact Engineering Manager who truly excels as a Player-Coach. This exciting role calls for a leader who is passionate about guiding a high-performing team while maintaining a deep, active connection to the codebase. This is an integrated leadership and technical role. You will lead from the front, setting technical standards, solving complex problems, and actively contributing to our services.

The foundational requirement for this position is current, active coding proficiency in C#.

About the Team: Service Agreements & Memberships

This squad is the core owner of the product features that allow our customers to sell recurring maintenance plans and long-term contracts. The team’s work is the engine behind our customers' recurring revenue.

• Scope of Impact: The team builds and maintains functionality for everything from simple residential memberships (like twice-a-year check-ups) to complex commercial agreements involving multi-year contracts and hundreds of pieces of equipment across multiple locations.

• Deep Integration: Because agreements are central to a service business, this squad’s features are integrated with nearly every other module, including CRM, Job Scheduling, Invoicing, Inventory Management, and Reporting.

• Current Focus: The team is currently expanding use cases for service agreements, tackling complex challenges to add new features, and ensuring the codebase remains high-quality as we scale.

What You’ll Do:

• Active Technical Contribution: Dedicate time to hands-on coding, code reviews, and setting implementation patterns, primarily utilizing C#.

• Architectural Oversight: Lead the design, implementation, and continuous evolution of our highly scalable platform, requiring deep working knowledge of microservice architecture patterns and best practices.

• Team Leadership: Manage, mentor, and grow a team of high-caliber engineers, fostering a strong culture of technical excellence and accountability.

• Product Impact: Partner closely with Product Management to define the technical roadmap and execute the delivery of high-quality, user-facing features that drive significant business value.
  

What You’ll Bring:

• Strong C# Proficiency: Proven expertise with modern C# development, including its ecosystem, performance characteristics, and common frameworks. We are looking for candidates whose current or very recent role involves active, hands-on coding

• Microservices Expertise: Extensive, practical experience designing, deploying, and maintaining resilient, distributed, and scalable solutions built on a microservice architecture. This includes knowledge of containerization (Docker/Kubernetes), service meshes, and inter-service communication protocols.

• SaaS Experience: Proven track record developing and deploying large-scale, high-availability SaaS applications.

Preferred: AI Skills & Tooling

We are leaning into the future of AI-assisted development and love to work with engineers who do the same:

• AI as a Teammate: Hands-on experience leveraging AI coding tools (e.g., Claude, ChatGPT, Cursor, GitHub Copilot) to accelerate development, improve code quality, and streamline debugging workflows.

• Engineering Judgment: Ability to critically evaluate and integrate AI-generated output, applying sound engineering judgment to ensure correctness, security, and maintainability.

• AI Integration: Experience integrating LLM APIs (e.g., OpenAI, Anthropic) or AI services into production applications.

• A Growth Mindset: Eagerness to stay current with the rapidly evolving AI tooling landscape and champion best practices for AI-assisted development within the team

Our Thorough Technical Interview Process

Our interview process is designed to be a comprehensive assessment of the deep, hands-on technical skills essential for this role. We transparently share our stages so you can prepare effectively:

1. CP1 (Code Pairing): Live coding session with an engineer Solving a core coding prompt in C# in real-time (coding, compiling, solving); 90 minutes

2. CP2 (Code Pairing): Live coding session, same format; 90 Minutes

3. CP3 (System Design): Whiteboard session and knowledge deep dive. Assessing expertise in distributed systems, scalability, and microservice architecture; 90 minutes

4. Final Round: Interview with People Business Partner: Leadership philosophy, management experience, culture fit, and soft skills; 30 minutes

A successful candidate will demonstrate the required level of proficiency in both 90-minute Code Pairing sessions in C# and the System Design session. If you are an Engineering Manager ready to lead through technical excellence and maintain an active coding practice in C#, we encourage you to explore this opportunity with ServiceTitan!

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $185,300 USD - $247,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.