Intern - HR Operations

ThoughtSpot · Bangalore · 6-Month Internship

About the Role

This is a hands-on internship within ThoughtSpot's People & HR Operations team, designed for someone who wants to understand how a fast-moving, global AI company keeps its people processes running. You will work across the full Hire-to-Retire lifecycle — from the moment a new hire joins to the day someone exits — handling the operational work that keeps the employee experience consistent and compliant.

This is a great fit if you are detail-oriented, comfortable juggling multiple tasks, and want real exposure to how HR Ops works at a Gartner Magic Quadrant-recognised tech company.

What You Will Do:

1 · Onboarding & New Hire Administration

• Prepare and send new hire welcome emails and Day 1 logistics information
• Create employee profiles in Rippling with all required fields
• Assign and track completion of new hire onboarding task lists in Rippling
• Send and track completion of new hire documentation: offer letter acknowledgement, policy sign-offs, tax forms
• Coordinate IT provisioning requests for new hires: laptop, system access, tools
• Set up and administer new hire orientation sessions including scheduling and logistics
• Prepare region-wise new hire checklists, add them to onboarding SOPs, and keep them updated
• Track Day 1 readiness checklist for all incoming hires and flag exceptions
• Monitor and follow up on incomplete onboarding tasks past the due date
• Maintain the new hire tracker and update status fields weekly

2 · Offboarding & Exit Administration

• Initiate offboarding workflows in Rippling on receipt of termination confirmation
• Send exit documentation packages to departing employees
• Track return of company assets: laptop, ID card, access cards
• Track completion of offboarding tasks and follow up on outstanding items
• Update employee status in Rippling post last working day
• Prepare region-wise employee-facing offboarding checklists, link them to existing SOPs, and keep them updated

3 · Employee Data & HR Transactions

• Process employee data change requests in Rippling: manager changes, title changes, department transfers, location updates
• Generate and send standard employment letters: verification of employment, compensation letters, experience letters
• Process probation confirmation updates in Rippling for non-US employees
• Update employee records following approval of lifecycle changes
• Maintain the HR transactions tracker and update status on each request
• Follow up on pending approvals and incomplete data change requests

4 · Compliance & Audit Support

• Run regular audits of new hire task completion and flag non-compliance
• Maintain and update compliance trackers for onboarding and offboarding
• Run a monthly audit to ensure 100% completion and acknowledgement of all mandatory HR policy sign-offs and compliance requirements across all regions
• Maintain audit logs and ensure documentation is filed and accessible

5 · Benefits Operations

• Manage additions and deletions of employee benefits data
• Handle first-level employee benefits queries and escalate where needed
• Follow up with new joiners to ensure completion of benefits enrolment
• Ensure completion of nominations by new joiners
• Coordinate with insurers and brokers on employee queries and follow up through to resolution
• Guide employees through the GMC and OPD claims process and assist with claim rejections
• Manage documentation and system updates for Maternity Leave and Paternity Leave in India

6 · Ticketing & Employee Support

• Monitor the HR Jira board: triage new tickets, update status, and follow up on overdue items
• Respond to routine employee queries in the #mypeople Slack channel
• Escalate complex or sensitive queries to senior HR Ops team members
• Log all employee interactions and resolutions in Jira for audit and reporting purposes
• Send acknowledgement and status update messages to employees on open tickets

What You Bring:

• Pursuing or recently completed a degree in HR, Business Administration, or a related field
• Strong attention to detail — you catch things before they become problems
• Comfortable working with tools like Google Sheets, Jira, and Slack — experience with Rippling is a plus
• Clear written communication: you can draft a professional email without much hand-holding
• Ability to manage multiple tasks and follow up proactively without being reminded
• Discretion when handling sensitive and confidential employee information
• Eagerness to learn how HR Ops actually works inside a global tech company