About the Role:

As a Billing Analyst, you will serve as the main point of contact for all billing-related inquiries. You will be responsible for billing and processing charges, researching outstanding billing items, generating invoices, reviewing and validating refunds, and continuously providing feedback to the management team with inaccurate findings to solve problems and fine-tune processes. You will Interact with internal departments to ensure the timely handling and resolution of cases and assist our sales team in an operational capacity to close a sale and generate quotes. This will require an intimate understanding of how the Quote-to-Cash process works and being able to troubleshoot issues as they come up. Motive is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy to join our focused and motivated team.

What You'll Do:

• Oversee the billing status of accounts by researching and resolving any billing inconsistencies and errors
• Analyze billing documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
• Create standard invoices and customize invoices, ensuring accurate billing information and adhering to established billing cycles
• Analyzing billing data, identifying trends, and preparing reports to track billing performance and identify potential issues
• Working with sales, order management, billing/collections, customer success, tax, enterprise systems and other departments to ensure smooth billing processes and address any billing-related issues
• Adhering to internal and external regulations related to billing and accounting
• Resolving customer billing inquiries and issues, providing clear and timely communication to customers
• Oversee the billing status of accounts by researching and resolving any billing inconsistencies and errors
• Analyze billing documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
• Create invoice templates to automate customized billing
• Review and validate credits/refunds as well as issue refunds, review payment disputes, and chargebacks
• Review accounts with discrepancies, perform audit, and provide solutions
• Evaluate the billing process and recommend improvements where possible
• Ensure proper period cut-off for month-end close procedures
• Be the point person to answer billing-related support cases
• Provide accurate and timely reporting
• Generate reports based on specific needs
• Comfortable working with spreadsheets, internet applications, and ERP systems
• Maintain the integrity and accuracy of data while entering it into various electronic systems
• Collaborate closely with other functional teams to ensure data quality and consistency
• Serve as the primary point of contact for billing-related support cases related to MM/ENT/STRAT
• Handle issues related to enterprise billing and prepare customized invoicing according to requirements
• Conduct trainings for new hires
• Create, maintain and continuously update SOPs
• Implement process enhancements and automation to streamline workflows
• Participate in account audits, purchase orders, sales tax exemptions and billing compliance reviews

Requirements:

• 2-4 years of experience in a Billing or Billing-related role
• Independent self-starter and adaptable in a fast-paced and changing environment
• Excellent communication skills (written and verbal)
• High level of attention to detail
• Ability to work well with ambiguity, solve problems, and think on your feet
• Expertise with Google Suite and Microsoft Office
• A good command of Excel and Google Sheets
• Comprehensive knowledge of Zuora is a plus
• Expertise in Salesforce.com is a plus
• Bachelor's (BA/BS) degree in accounting or finance is a plus